The transformation driver
The COO is a key member of the executive leadership team. They oversee the departments responsible for the production and delivery of an organisation’s goods and services, and are accountable for ensuring these functions operate effectively and in line with company strategy. The COO is responsible for ensuring that the business has effective operational processes, controls, reporting and people in place to maximise operational efficiency, manage risk and meet growth objectives.
Responsibilities will vary, but examples include:
The chief operating officer is a senior position that is ultimately responsible for the goods and services produced by an organisation. A COO is concerned with maintaining and improving efficiency, cost effectiveness and quality across all operations of a company, and plays a critical role in determining and implementing company strategy.
A COO needs integrity, excellent organisational and leadership abilities, and strong interpersonal and communication skills. They should also demonstrate an aptitude for decision-making and problem-solving, especially under pressure. Competence in strategic planning, business development and regulatory issues is also essential in this role. Integrity is also vital in this leading role. More and more, bringing sustainability awareness into the organisation is essential in this role as organisations need to demonstrate their commitment to sustainability to retain a good reputation.