Collaboration

Partners and interacts with others, working in teams and with a range of internal and external stakeholders, in order to build and maintain fruitful relationships.

• I interact effectively with other team members and internal and external stakeholders.
• I identify key clients, customers and service users and find opportunities to initiate contact and establish relationships.
• I proactively engage with people from other teams and departments in order to develop effective cross-functional working relationships.
• I develop and utilise strategies to build and extend my professional network.
• I work co-operatively with others, sharing my knowledge and expertise, and contribute effectively to team activities.

Respects different views and opinions, recognises, appreciates and values diversity and acts in an inclusive manner.

• I recognise the value of other cultures and a diversity of thoughts and perspectives.
  
• I draw upon the strengths of different individuals.
• I actively listen to other people with respect, recognising that they may have a different perspective.
• I empathise with others when undertaking my work activities.
• I recognise my personal biases or stereotypes and take action to address them.

Offers advice and insights, engages others through persuasion, achieves common ground, resolves potential conflicts and gains support for proposals.

• I contribute to discussions and activities in an informed and confident mannerI present information, ideas and supporting narrative in a way that positively influences outcomes.
• I present information, ideas and supporting narrative in a way that positively influences outcomes.
• I present a balanced perspective when positioning my arguments in order to demonstrate that I have come to a well reasoned and justified conclusion.
• I deal confidently with conflict and any challenges to my proposals and provide a rationale to support my position, negotiating to best effect where appropriate.
• I promote and gain support for insights or recommendations using succinct and logical messaging.
• I offer professional, up-to-date, accurate, relevant advice, guidance and opinions to others.

Listens to internal and external stakeholders, understands customer requirements by focusing on their needs, solicits and acts upon feedback and provides a positive experience.

• I seek information to understand what the stakeholder requires and anticipate their future demands before initiating appropriate action.
• I respond to requests from external customers, clients and other stakeholders promptly, providing timely clear advice and solutions.
• I manage the clients' expectations and support them in meeting their objectives.
• I make use of feedback to exceed customer expectations.
• I deal with customer issues/complaints quickly and efficiently and escalate them when necessary.