Collaboration

Partners and interacts with others, working in teams and with a range of internal and external stakeholders, in order to build and maintain fruitful relationships.

• I initiate relationships throughout the organisation and with external parties.
• I build on and develop existing relationships across different teams and functions and beyond the organisation.
• I invest time in initiatives that promote cross-functional working.
• I build important sustainable relationships through personal and professional networks.
• I collaborate with a wide range of stakeholders to shape shared goals and establish mutual benefits.

Respects different views and opinions, recognises, appreciates and values diversity and acts in an inclusive manner.

• I create an inclusive environment where everyone is treated with respect.
• I acknowledge and display respect for different cultures and backgrounds.
• I recognise and try to overcome biases and obstacles that disrupt inclusive behaviours and practices.
• I proactively build teams from a variety of backgrounds and skills in order to increase effectiveness.
• I build trust and embrace well-being in the workplace.

Offers advice and insights, engages others through persuasion, achieves common ground, resolves potential conflicts and gains support for proposals.

• I develop confidence and influence across my team.
• I provide compelling proposals, telling the story to build a case that inspires my audience.
• I outline requirements and explain the consequences of alternative courses of action.
• I provide persuasive and self-assured responses when faced with challenging questions or audiences.
• I bring people together to reach agreement and resolve any issues and conflicts and negotiate solutions where needed.
• I offer insightful advice, guidance and opinions, providing impact and challenge.

Listens to internal and external stakeholders, understands customer requirements by focusing on their needs, solicits and acts upon feedback and provides a positive experience.

• I empathise with the stakeholder's perspective before co-creating solutions to meet their objectives.
• I balance the regulatory requirements, organisation needs and the customers' demands to satisfy the needs of all stakeholders.
• I provide customer service and support on difficult or complex issues.
• I manage client relationships and processes, maintaining an appropriate level and degree of contact.
• I proactively seek feedback to ensure stakeholders are happy and needs are met.