Insight relates to how you think and operate at an individual level in your organisational context: accurately analysing information, generating new ideas, making clear decisions, organising work, focusing on key priorities and achieving timely results.


Understands and responds to internal and external drivers, maintains a commercial mindset and develops opportunities for growth.


  • I identify and adopt best practices from the wider profession, other organisations and the external environment
  • I monitor, manage and look to improve performance in my area of responsibility
  • I balance short term organisational requirements with longer term strategies
  • I demonstrate broad business thinking and sound commercial judgement
  • I develop sound value propositions and take action to stimulate new service opportunities.