Collaboration

Partners and interacts with others, working in teams and with a range of internal and external stakeholders, in order to build and maintain fruitful relationships.

• I scan the horizon to identify potential strategic partners that benefit the organisation.
  
• I initiate and establish strategic relationships and alliances to define and explore opportunities for value creation.
• I drive forward initiatives that promote cross-functional working and information sharing at all levels internally and externally.
• I optimise the effectiveness of strategic partnerships  and improve them through overcoming any barriers that might arise.
• I provide input and responses to proposed changes in standards and legislation in order to improve practices in the wider profession.

Respects different views and opinions, recognises, appreciates and values diversity and acts in an inclusive manner.

• I advocate for and defend a culture where all stakeholders feel valued and respected, and where opportunities are available to all equally.
• I foster a sense of belonging by creating a culture where people are able to express themselves fully regardless of background or characteristics.
• I instigate structures and processes to ensure that the organisation utilises its diversity effectively.
• I think beyond my organisation and national boundaries and understand that there is no universally correct way to do things.
• I champion a culture of trust, well-being, diversity, inclusion and social inclusion in the workplace.

Offers advice and insights, engages others through persuasion, achieves common ground, resolves potential conflicts and gains support for proposals.

• I create a culture of positive impact and influence throughout the organisation.
• I actively influence the external environment by spotting opportunities within and beyond my organisation.
• I use story telling to illustrate the vision and to inspire others.
• I resolve conflicts where there are strongly divergent views.
• I coach and mentor others to influence effectively both internally and externally.
• I draw upon my wide knowledge and experience to provide insight, advice and opinions on complex issues.

Listens to internal and external stakeholders, understands customer requirements by focusing on their needs, solicits and acts upon feedback and provides a positive experience.

• I champion a culture that reinforces the importance of providing an excellent user experience.
  
• I develop, maintain and leverage long term relationships at multiple levels to optimise stakeholder satisfaction.
• I coach and mentor others to be customer focussed in their behaviour and attitude.
• I enhance customer service capabilities by continually improving organisational processes and technologies.
• I put systems in place to understand the customer experience, needs and requirements to improve our overall solutions, products and services.