Digital transformation lead

Responsibilities will vary but typically include: 

• understanding the current digital model: building a clear picture of existing processes and technologies, pain points/bottlenecks, use of legacy or outdated systems, and resultant impacts such as missed revenue opportunities, employee or client dissatisfaction
• defining the target digital model: providing a comprehensive vision that reimagines business and operating models across multiple teams and departments, considering organisation and external market realities
• articulating benefits, synergies between projects and risks/dependencies and preparing a delivery roadmap
• management across lifecycle: overseeing and leading activities across projects, and with line management across multiple types of stakeholders:
• business analysts – for requirements gathering, defining details of the specific problem to be solved, unpacking the proposed solution and breaking it down into digestible components
• designers – to conduct user research and translate analyst outputs into initial solution design, and formalised visual design (exactly what appears on screens/clicking options, what is visible to end users); creation of prototype product
• developers and engineers – who implement solutions to fit all the requirements
• quality control specialists – for testing
• project managers supporting pilot release – carrying out refinement and user-acceptance testing, and deployment in production
• post-launch support, including responding to queries; developing training materials, user guides, activation and roll-out guides.