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Banking relationship manager


What is a banking relationship manager and what do they do?

A relationship manager is a client-facing professional who provides advice to the bank’s clients on their investments and the financial services on offer to them.

They typically manage a diverse portfolio of clients and can work with high net worth individuals, governments or financial institutions (such as pension funds and insurance companies). Professionals in this field must understand a client’s financial goals and risk appetite, as well as having a comprehensive knowledge of the industry in order to make informed recommendations and discuss risk management and compliance issues.

Relationship building is key to this role. The individual should quickly become a primary point of contact and trusted adviser to the client and, over time, retain and enhance this relationship, driving the relationship profitability and client satisfaction. Relationship managers are also required to identify and acquire new clients in order to generate new business. This will often involve preparing and delivering presentations and pitches to prospective clients, as well as ensuring a smooth onboarding process.

Capabilities

While the accountancy profession offers diverse career options and paths, the core capabilities required to perform at the highest standards remain the same - irrespective of skill level or job role.

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Continuing professional development at ACCA

A commitment to life-long learning is a vital part of your ACCA membership; it unlocks the full potential of your career choices - and drives forward the profession.

We deliver a wide range of CPD resources tailored to different areas of expertise - and an ever-changing profession. Our, and your, commitment to quality CPD ensures you will have the most up-to-date skills to perform at the highest standard. 

So, get started (or restarted) and take a look at our curated list of the most relevant CPD resources to secure and succeed in this role.

units 12

Online course

Finance business partnering 10 course pack

This 10-course pack from BPP is designed to develop the new skills you need to be an effective and successful finance business partner. Changes and pressures on the economy have meant there is now much more of a relationship between finance and the operational part of the business. This has resulted in the development of the role of the finance business partner, which requires a completely different skill set to those needed by a more traditional financial accountant. 

units 8

Online course

IFRS 9 Banking pack

This pack contains a selection of IFRS courses which have been curated especially for the banking industry, focusing specifically on IFRS 9. Banks are preparing for the implementation of IFRS 9 and this pack has been tailored to meet the needs of this industry. This pack is for you if you work in the banking industry or would like to become more familiar with the operation and accounting of a bank.

units 6.5

Online course

Strategic business partner 5 course pack

This five-course pack from BPP looks at the role of the accountant and how it has changed. It's no longer enough for accountants to just provide the 'numbers'; we now have to be able to explain what the numbers mean and how they impact an organisation's performance. Finance professionals are expected to be included in the strategic decision-making of an organisation, influencing the planning of an organisation's direction.

Find more CPD resources on ACCA Learning

How does the ACCA qualification support this job role?

From a combination of exams, ethics and experience, the ACCA Qualification will boost your employability and performance at every stage of your career journey.

Here we have listed some elements of the ACCA Qualification that will help you perform at the highest standard in this job role.

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Case study for this role

From AB magazine interview

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The view from Olayinka Alimi FCCA

Relationship manager, Access Bank, Lagos, Nigeria
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