• SKILL LEVEL:
  • Expert

Account management professional


What is an account management professional and what do they do?

Account management is a revenue generating role that focuses on developing client relationships to ensure a long-term commercial partnership. Account management professionals have two primary objectives: to retain business from existing clients and to grow those opportunities. They increase a company's revenue by building lasting relationships with regular clients by acting as a daily point of contact and ensuring they are happy with the product or service. Account management professionals typically work with a dedicated group of clients and will be responsible for the delivery of high levels of customer service, often acting as a combination of salesperson, customer service representative and project manager. They will invest in genuinely understanding the commercial drivers of their clients and should have a wide knowledge of products and services their company offers. As account management professionals typically have sales targets, this knowledge allows them to propose the customised products or services that will generate revenue by meeting their client's business needs.

Capabilities

While the accountancy profession offers diverse career options and paths, the core capabilities required to perform at the highest standards remain the same - irrespective of skill level or job role.

Collaboration Digital Drive Ethics Expertise Insight Sustainability
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Continuing professional development at ACCA

A commitment to life-long learning is a vital part of your ACCA membership; it unlocks the full potential of your career choices - and drives forward the profession.

We deliver a wide range of CPD resources tailored to different areas of expertise - and an ever-changing profession. Our, and your, commitment to quality CPD ensures you will have the most up-to-date skills to perform at the highest standard. 

So, get started (or restarted) and take a look at our curated list of the most relevant CPD resources to secure and succeed in this role.

units 12

Online course

Financial management 10 course pack

This ten course pack from BPP is designed to provide you with essential guidance and knowledge on financial management. These courses will develop the skills needed to carry out your day-to-day job.

By completing this pack, you will gain a better understanding of: 
 

  • how to plan your organisation's finances
  • budgeting
  • expenses
  • cash and credit
  • working capital
  • supply chain management.  
units 12

Online course

Finance business partnering 10 course pack

This ten course pack from BPP is designed to develop the new skills you need to be an effective and successful finance business partner. Changes and pressures on the economy have meant there is now much more of a relationship between finance and the operational part of the business. This has resulted in the development of the role of the finance business partner, which requires a completely different skill set to those needed by a more traditional financial accountant. 

By completing this pack, you will gain a better understanding of: 
 

  • how to provide strategic insight to the rest of your organisation
  • using your knowledge to influence decision making
  • implementing strategic plans and measuring their success
  • process management
  • how to work with others to realise organisational objectives.  
units 12

Online course

Business management insight 10 course pack

At every level, finance professionals need to have an understanding of how their business or organisation is run and managed, from the basics of understanding the organisation's structure, to being part of the team that implements strategy and change. This pack from BPP will prepare you with the skills and knowledge needed to understand your organisation’s structure, processes and strategy. Be proactive and involved in decision making, and develop the forward-thinking expertise needed to be an expert in your organisation. 

By completing this pack, you will gain a better understanding of: 
 

  • implementing strategy and analysing its success
  • change management
  • operational processes and how to make them more efficient
  • managing yourself and stakeholders.
Find more CPD resources on ACCA Learning

How does the ACCA Qualification support this job role?

From a combination of exams, ethics and experience, the ACCA Qualification will boost your employability and performance at every stage of your career journey.

Here we have listed some elements of the ACCA Qualification that will help you perform at the highest standard in this job role.